Privacy Policy – Sundance NYD & R-Sunday (Presented by Insomniak Records Ltd)
At Insomniak Records Ltd, we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your data when you purchase tickets, attend our events, or interact with us online.
1. Information We CollectWhen you purchase tickets or engage with our services, we may collect:
Personal Information: Name, email address, phone number, billing address, age (for age-restricted events), and emergency contact information if required.
Payment Information: Processed securely via third-party payment providers (we do not store your full credit/debit card details).
Event Information: Ticket purchases, attendance records, and seating or VIP allocations.
Marketing Preferences: Newsletter subscriptions, competition entries, or promotional opt-ins.
Technical Data: IP addresses, browser type, device identifiers, and analytics collected through cookies or similar technologies.
2. How We Use Your Information
We use the data we collect to:Process ticket sales and manage entry to events.
Communicate important event updates, ticketing confirmations, and operational information.
Provide customer support and handle inquiries.
Ensure compliance with legal obligations (e.g., licensing, health & safety, contact tracing if required).
Improve our events, website, and services through analytics.
Send marketing communications (only if you have opted-in).
3. Sharing of InformationWe will never sell your personal data.
We may share your information only with:
Service Providers: Ticketing platforms (e.g., Flicket), payment processors, marketing tools, and IT support.
Event Partners: Venues, production teams, or contractors strictly for operational purposes.Legal
Authorities: If required to comply with applicable law, regulation, or legal processes.
4. Data RetentionWe retain personal data only as long as necessary for the purposes set out in this policy, or as required by law.
Ticketing data: Up to 7 years (for financial/legal compliance).
Marketing data: Until you unsubscribe or withdraw consent.
5. Your Privacy RightsYou have the right to:Access the personal data we hold about you.
Request corrections or updates to your personal data.
Withdraw consent for marketing communications at any time.Request deletion of your data, subject to legal or contractual obligations.To exercise your rights, please contact us at:
6. Data Security
We take reasonable technical, administrative, and physical measures to protect your data from loss, theft, misuse, or unauthorized access.Encrypted payment processing via certified providers.
Restricted access to personal data within our organization.Regular system reviews and compliance monitoring.
7. Cookies & Tracking
Our website and ticketing platform may use cookies to enhance user experience, analyze traffic, and deliver targeted content. You can manage or disable cookies in your browser settings.
